Help

Frequently Asked Questions

How can I change my password?

Click on User Profile in the left menu. Select a new password and enter it under Log In Credentials. If you forgot your password go to https://www.dkf-traininglink.com/forgot-password. Enter your email address to receive instructions for resetting your password.

How can I change my email address?

If you need to change your email address contact Katie Frassinelli at kfrassinelli@dkfsolutions.com.

What happens if I change employers?

Your training records belong to you, whether you are with a particular employer or not. To remove yourself from your agency's roster, click on User Profile and check the box under Agency/Employer. Delete the 8-character code and click UPDATE. If you go to a new agency and want to be added to their roster, ask an agency administrator for the agency's 8-character code and enter it in the box.

Why can't I see the calendar on the Trainee Home page?

You may need to adjust your browser's cookie settings. You can find instructions here: https://www.dkf-traininglink.com/cookies.

Where can I find my training records?

Training records can be found on the Trainee Home page. Select a date range to limit the records you want to see. Click on the medallion icons to view/download training certificates.

I entered the course name for a training on the Completions page. How can I correct it?

Go to the Completions tab on the Admin Dashboard
Choose View Approved from the dropdown and enter the existing course name or keyword in the Course text box.
Click Search.
Edit the individual record using the pencil icon on the right of the record. If you have multiple changes to make consider using the Grid Edit feature (it does the same thing but might be easier to use depending on how many records you are changing)
Click Update or Exit Grid Edit.

Question

Answer

Question

Answer

Question

Answer

Question

Answer

I completed a self-directed computer-based training (CBT) but the credit is not appearing on my training record.

Training completions from CBTs and some on-demand pre-recorded trainings are uploaded to training records on Friday mornings. If you completed a training more than a week ago and it is not appearing on your training record, email Katie Frassinelli at kfrassinelli@dkfsolutions.com. Please include your name, email address, the name of the course, and the date you completed the course in your email.

Pricing question 2

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Pricing question 3

Pricing question 4

Pricing question 5

What is included with a TrainingLink Basic subscription?

Biweekly 15-minute Live Online Tailgate Training
30+ Video Tailgate Archive
30 Live Online Webinars each year
60+ Video Webinar Archive
100+ Printable Tailgates
Agency management tools on the Admin Dashboard

How many employees can access the TrainingLink Basic subscription?

All of a subscribing agency's employees have access to their Basic subscription training.

Where can I find the TrainlingLink Basic subscriber training?

On the Trainee Home page on the Subscriber Content card there is a big red button. Click it to access the training content. If you see a log in box instead of a red button then either your agency is not a subscriber or you are not connected with your agency. Contact an agency administrator for help or use the Chat Now button below.

Hosting question 4

This can happen when you delete a job title or department that is already assigned to one or more employees. To resolve the problem either assign the individual to an existing department or job title, or delete the code.

Hosting question 5

What Training is Included in the Pro Subscription?

Six live online trainings per employee per year (selected from these topics: Bloodborne Pathogens, Confined Space, Electrical Safety Awareness, Excavation Competent Person, Fall Protection Awareness, Flagging/Traffic Control, Forklift Operator, Hearing Conservation, Heat Illness Prevention, Lockout/Tagout Awareness, Respiratory Protection, Transite Pipe 2-hour Mandatory Refresher, Underground Utility Locator Refresher.)
Biweekly 15-minute Live Online Tailgate Training
30+ Video Tailgate Archive
30 Live Online Webinars each year
60+ Video Webinar Archive
100+ Printable Tailgates

What Training is NOT Included in the Pro Subscription?

Training classes that are in the Live Training (Online & In Person) section on the Register for Classes page, that are not listed above, are not included in the TrainingLink Pro subscription.

How can I register for one of the six Pro Subscription classes?

Agency administrators can register employees for Pro classes on the Pro Subscribers tab on the Admin Dashboard.

Subscription question 4

Subscription question 5