Most first-line supervisors are promoted because they excel at the work, not because they’ve been trained to lead people. Gaps in performance documentation, difficult conversations, legal compliance, and decision-making under pressure are where many employment claims begin. First-Line Leadership Academy closes those gaps with live virtual training built specifically for the challenges new supervisors face.
Live online classes held throughout the year — no recordings, no replays. Live sessions build a consistent, accountable cohort of supervisors across your agency.
Curriculum designed around new and soon-to-be supervisory and managerial staff. No prior supervisory experience required.
Trained supervisors document better, communicate more consistently, and catch problems before they escalate into grievances or claims.
Fill Before You Pour: A Leader's Guide to Mindset, Self-Leadership, and Growing People
Peer Today, Boss Tomorrow: Navigating Your Changing Role
Different, Not Difficult: Communicating Across Styles, Moving Your Team from Me to We
Strategic Communication for Leaders
Leading Change with Confidence
Courageous Conversations at Work
Accountability Without Micromanagement
Emotional Intelligence in Leadership
- Hiscox, 2017 Guide to Employee Lawsuits
Give every member agency the same live, defensible leadership curriculum — not a patchwork of ad hoc training.
Untrained supervisors are a well-documented source of employment practices claims. Trained ones cost pools less.
Show your board and member agencies that the pool invests in prevention, not just claims response.
Whichever subscriptions you provide your employees, it is all managed from one dashboard — one login, one training calendar, one set of records.
Assign and track requirements by topic, department, job title, or individual — not just by course assignment.
Instructor-led sessions and on-demand training options, accessible from any device, no software to install.
Renewal reminders and expiration tracking for CPR, confined space entry, operator licenses, and more so important credentials never fall through the cracks.
Audit-ready training history for every employee, pulled in seconds when a regulator or claim adjuster asks. Download certificates individually or in bulk.
Store agency policies, procedures, forms, and other training resources in one secure location for easy employee access.
Create and track in-house classes, meetings, tailgates, and other training events alongside TrainingLink-delivered training.
Assign required training to individuals or groups, set due dates, and automatically track completion and overdue assignments.
Get direct help from the TrainingLink team with live chat, email support, and an extensive knowledgebase.
Individual classes can be purchased for $99 per class for the 8 classes, providing a flexible option for more limited training needs.
Register NowUnlimited staff access to every live session, year-round with no per-seat fees for subscribed employees.
Contact UsSubscribe on behalf of all member agencies for significant savings versus individual agency rates.
Contact UsChoose from multiple training package options and combine programs to fit your members’ needs while maximizing value. Contact us to discuss available bundles and pricing.
Managing Partner, DKF Solutions Group, LLC
dpatzer@dkfsolutions.com
(707) 373-9709
(800) 215-5206